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The Performance 2002 Conference
(Formerly Chief Learning Officer Conference)
November 5, 2002
Miami Beach, FL
"Proven Strategies for Taking Performance to the Next
Level"
Corporate University Week
November 27-28, 2001
"Transforming the Training Function: Strategic Best Practices"
Robotel's VIP Sneak Preview Event
June 27, 2001
"Best Training Practices for Customer Contact Centers"
Communication Solutions Expo
May 25, 2001
"Web-Enabling Your Contact Center Workers"
Online Corporate University Week
February 4-8, 2001
"If We Build It, Will They Come? Exploring Adult
Learning and Acceptance"
Chief Learning Officer Conference
September 27, 2000
"Reengineering the Training Function"
ASTD International Conference & Exposition
May 23, 2000
"Leading a Team of Learning Professionals Successfully into
the New Millennium"
ASTD International Conference & Exposition
May 21, 2000
"Reengineering the Training Function - Best Practices from
Chase Manhattan"
Communications Solutions Expo
April 26, 2000
"Training and Retaining Quality Staff - Best Practices of
Successful Call Centers"
EIS Users Conference
October '99
"Increasing the Effectiveness of Training"
CTI World '99
Toronto, Ontario
"Increasing the Effectiveness of Call Centre New Hire Training"
ASTD International Conference & Exposition
1998
"Increasing the Effectiveness of Bank Call Center New Hire
Training"
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